DrayHub Refund & Pricing Transition Policy

1. New subscribers

All customers subscribing to DrayHub on or after September 1, 2026 will be charged according to the new pricing structure.

Subscription fees, usage charges, lane lookup charges, tracking charges, and other applicable service charges under the new pricing model are non-refundable once the service or billing period has commenced.

2. Existing subscribers

Customers who subscribed under the previous pricing structure before September 1, 2026 will continue under their existing plan until the end of their current paid subscription period, unless otherwise communicated by DrayHub.

The previous pricing structure will not be available for new subscriptions or renewals after its discontinuation, unless DrayHub specifically agrees otherwise.

3. Cancellation

Customers may cancel their subscription at any time. Cancellation will prevent future renewal charges but will not result in a refund for the unused portion of an active billing period.

4. Usage-based charges

Charges incurred for services that have already been used—including rate searches, lane lookups, tracking, carrier information, API usage, or other usage-based services—are non-refundable.

5. Duplicate or incorrect charges

If you believe you have been charged incorrectly or charged more than once for the same transaction, please contact DrayHub within 7 days of the charge.

After reviewing the transaction, DrayHub may issue a refund or account credit where an error is confirmed.

6. Technical issues

If a significant technical issue caused by DrayHub prevents you from using a paid service, please contact our support team.

After reviewing the issue, DrayHub may, at its discretion, provide an account credit, service extension, or refund for the affected service.

7. Promotional credits & special offers

Promotional credits, discounts, trial periods, special pricing, and complimentary services may have separate terms and are generally non-refundable and non-transferable.

8. Refund requests

Refund requests can be submitted to:

Email: hello@drayhub.io

Please provide your registered DrayHub email address, transaction details, and the reason for your request.

Approved refunds will generally be processed to the original payment method.

9. Pricing changes

DrayHub reserves the right to modify its pricing, plans, features, and usage charges from time to time. Updated pricing will apply to new subscriptions and, where applicable, future renewals after the effective date communicated by DrayHub.